event_repeatMaintenance Contracts

AMC and CAMC Maintenance Contracts in Riyadh. HVAC, refrigeration and MEP.

Planned maintenance, fast breakdown response and predictable costs, all in one contract. For villas, offices, restaurants, hospitals and factories.

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event_availableScheduled PPM visits

priority_highPriority breakdown response

descriptionWritten reports

price_checkClear yearly price

Technician walking between rooftop AC units during a routine maintenance visit

Fixed

yearly cost

Free

site assessment

AMC and CAMC Explained

What are AMC and CAMC contracts?

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AMC: Annual Maintenance Contract

A yearly contract for planned preventive maintenance (PPM). Our technicians visit on a fixed schedule to clean, check and tune your equipment. Repairs and spare parts are quoted and charged separately when needed. It suits newer equipment and budgets that prefer a lower yearly fee.

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CAMC: Comprehensive Annual Maintenance Contract

Everything in an AMC, plus breakdown call-outs, repair labor and spare parts as agreed. You pay one fixed yearly amount, so there are no surprise repair bills. It suits older equipment and sites where downtime is not an option.

AMC vs CAMC

AMC vs CAMC: what is the difference?

The most common question we get. Here is a clear side-by-side comparison.

Feature	AMC	CAMC
Preventive maintenance visits	Included	Included
Breakdown call-outs	Charged per visit or discounted	Included
Repair labor	Charged	Included
Spare parts	Charged when needed	Included as agreed
Compressors and major parts	Charged	Covered as agreed in the contract
Refrigerant gas	Small top-ups only	Included as agreed
Yearly cost	Lower fee, variable repair costs	Higher fee, fixed and predictable
Best for	New equipment, small sites, tight budgets	Older equipment, critical sites, fixed budgets

Exact coverage for each item is written into your contract.

New replacement compressor next to an old removed compressor

Which Contract Is Right for You?

Choose the right contract for your situation.

new_releases

New equipment under warranty

Choose an AMC. The manufacturer warranty covers parts, and regular maintenance keeps that warranty valid.

history

Equipment older than 5 years

Choose a CAMC. Parts fail more often, and a fixed yearly cost protects your budget.

local_hospital

Critical sites

Hospitals, server rooms, cold stores and pharma warehouses should choose a CAMC with priority emergency cover.

villa

Villas and homes

An AMC with 3 to 4 visits a year keeps split and ducted units efficient through summer.

Systems Covered

Systems covered by our contracts.

ac_unit

HVAC

check_circleChillers and cooling towers
check_circlePackage units
check_circleVRF / VRV systems
check_circleSplit, ducted and cassette units
check_circleAHUs and FCUs

HVAC servicesarrow_forward

kitchen

Refrigeration

check_circleCold rooms and freezer rooms
check_circleDisplay chillers
check_circleCondensing units

settings

Compressors and heat exchangers

check_circleScrew and reciprocating compressors
check_circleCondensers and evaporators

Overhaul servicesarrow_forward

electrical_services

MEP systems

check_circleElectrical panels and lighting
check_circlePlumbing, pumps and water tanks
check_circleFirefighting and fire alarm

MEP servicesarrow_forward

air

Ventilation

check_circleExhaust and fresh air fans
check_circleKitchen exhaust support
check_circleDucts and diffusers

Every Visit Includes

What we check on every maintenance visit.

check_circleClean or replace air filters
check_circleClean evaporator and condenser coils
check_circleClear condensate drains and drain pans
check_circleCheck refrigerant pressures and temperatures
check_circleTighten electrical connections
check_circleTake amperage and voltage readings
check_circleCheck belts, bearings and fan motors
check_circleTest thermostats, sensors and controls
check_circleCheck for leaks, noise and vibration
check_circleWritten service report with photos

Technician replacing a dusty AC filter with a clean one

Clamp meter reading current on an AC unit power cable

Technician clearing a clogged AC condensate drain line

Buyer Guide

What to know before you sign a maintenance contract.

inventory

Start with an asset register

A good contract begins with a list of every unit: type, brand, model, capacity, age and location. It shows exactly what is covered and helps plan replacements before equipment fails.

priority_high

Not every unit is equally critical

A chiller serving a hospital ward or a server room needs more frequent checks than a split unit in a store room. We rank equipment by risk so the most critical assets get the most attention.

local_fire_department

Fire systems and Civil Defense

If your building has fire alarm or firefighting systems, Civil Defense normally requires a maintenance contract with an approved company to renew your safety certificate on Salamah. Keep that contract separate and current.

savings

Reactive repairs cost more

Emergency repairs in peak summer usually cost far more than scheduled maintenance, because parts are rushed, damage has spread and business stops. Planned maintenance turns surprise bills into a fixed yearly budget.

Contract Plans

Maintenance contract plans.

Plan	Basic	Standard	Premium
Contract type	AMC	AMC plus	CAMC
Preventive visits per year	4 (quarterly)	6 (every 2 months)	12 (monthly)
Breakdown call-outs	Charged	Included	Included
Repair labor	Charged	Included	Included
Spare parts	Charged	Minor parts included	Included as agreed
Emergency response	Standard	Priority	Highest priority
Reports	Visit reports	Visit reports	Visit reports plus quarterly summary

Visit frequency and response times are confirmed in your contract. Plans can be customized for your building.

Response Times and SLA

Service levels you can rely on.

emergency

Emergency breakdowns

Priority dispatch for total cooling loss, leaks and electrical faults. The response time for your plan is written into the contract.

build

Routine repair calls

Scheduled within the agreed working window, with parts ordered the same day when needed.

event

Preventive visits

Planned in advance on a PPM calendar, at times that suit your operation.

call

One contact line

A single WhatsApp and phone line for all contract requests, 7 days a week.

Technician with a headlamp repairing an outdoor AC unit at night

What Is Not Covered

What our contracts do not cover.

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Not covered

check_circleDamage from misuse, accidents, power surges or water damage
check_circleCivil works such as ceilings, walls and roof repairs
check_circleNew equipment or system expansion
check_circleGovernment approvals and third-party fees
check_circleItems outside the agreed asset list

info

Why we are upfront

Clear exclusions mean no arguments later. Anything not covered is quoted in writing before work starts, and you decide whether to go ahead.

How It Works

How our maintenance contracts work.

location_on

Site survey

We visit your site and inspect every unit.

inventory

Asset list and condition report

We list all equipment with model, capacity, age and condition.

request_quote

Custom proposal

You receive AMC and CAMC options with clear prices.

draw

Contract signing

Scope, visits, response times and exclusions are agreed in writing.

calendar_month

PPM schedule

A preventive maintenance calendar is shared with your team.

assignment

Visits and reports

Every visit ends with a written report and photos.

autorenew

Renewal review

Before renewal, we review performance, costs and any upgrades needed.

Reporting and Transparency

Clear records of every visit.

check_circleDigital service report after every visit
check_circleBefore and after photos
check_circleAsset register for all your equipment
check_circleReadings for pressures, temperatures and amps
check_circleMonthly or quarterly summary with recommendations

Tablet showing a digital maintenance checklist in a plant room

Benefits

Benefits of a maintenance contract.

savings

Lower electricity bills

Clean coils and correct gas levels can cut AC power use noticeably.

build_circle

Fewer breakdowns

Small faults are fixed before they stop your system.

hourglass

Longer equipment life

Well-maintained equipment lasts years longer.

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Fixed yearly budget

Especially with a CAMC, costs are predictable.

priority_high

Priority service

Contract clients are served first in peak summer.

air

Better air quality

Clean filters and drains mean healthier indoor air.

Sectors We Serve

Who we maintain for.

apartment

Offices

villa

Villas and compounds

local_hospital

Hospitals and clinics

hotel

Hotels and restaurants

storefront

Supermarkets and cold storage

factory

Factories and warehouses

school

Schools

mosque

Mosques

Hospital corridor with ceiling AC diffusers

Riyadh residential compound villas with split AC units

Stories From the Field

Common maintenance problems and how contracts solve them.

What clients were facing before their contract, and how our team handled it.

CAMCCompoundPPM

A compound where every summer started with complaints

location_onResidential compound, Al Rabwa

What they were facing

Every June, the compound office received dozens of calls: ACs not cooling, water dripping on floors, and bad smells. Each repair was called in separately and costs were unpredictable.

How the day went

Month 1Every unit in the compound surveyed and listed.
Month 1CAMC signed with quarterly visits and a spring deep-clean round.
Before summerFilters, coils and drains done villa by villa on a shared schedule.
SummerBreakdown calls handled with priority through one WhatsApp line.

How our team handled it

We moved the compound from reactive calls to a planned schedule, with residents told their visit time in advance and a report sent to the compound office after every visit.

task_alt

Summer complaints dropped sharply, and the compound now has one fixed yearly maintenance budget.

AMCRefrigerationMulti-branch

A restaurant group losing stock to cold room failures

location_onRestaurant branches across Riyadh

What they were facing

The group had lost food stock twice because cold rooms failed overnight. Each branch was calling a different technician, and nobody tracked what had been repaired.

How the day went

Week 1All cold rooms, reach-ins and kitchen AC units listed per branch.
Week 2AMC signed with monthly visits for refrigeration.
Every monthGaskets, evaporators, drains and gas pressures checked and logged.
On callPriority response for any cold room alarm.

How our team handled it

We gave each branch the same checklist, logged temperatures and pressures every visit, and flagged weak compressors before they failed.

task_alt

No stock lost since the contract started, and the operations manager sees every branch in one monthly report.

EmergencyServer roomContract client

A server room AC down on a Thursday night

location_onOffice building, Al Olaya

What they were facing

At 11 PM on a Thursday, the precision AC in a company server room stopped. The room was heating up fast, and IT was worried about shutting down servers over the weekend.

How the day went

11:05 PMIT manager called the contract emergency line.
11:50 PMTechnician on site with spare contactors and capacitors.
12:30 AMBurnt contactor found and replaced, unit restarted.
FridayFollow-up check and full report sent to the client.

How our team handled it

Because the site was under contract, the unit history and model were already on file, so the technician brought the right parts the first time.

task_alt

Cooling was back within about 90 minutes of the call, and the servers stayed online all weekend.

These stories are based on the kinds of calls our team handles across Riyadh. Timelines vary with site access and parts availability.

Service Areas

Maintenance contracts across Riyadh.

Al OlayaAl MalqaAl YasminAl NarjisHittinAl SahafaAl NakheelAl AqiqAl WurudAl MurabbaAl MalazAl RawdahAl NaseemAl RabwaAl SulayAl ShifaAl AziziyahAl SuwaidiIrqahDiriyahQurtubahIshbiliyahSecond Industrial CityAl Masani

Working outside Riyadh? Projects in Al Kharj, Diriyah and other cities are available on request. Send us your location on WhatsApp.

FAQs

Questions about AMC and CAMC contracts.

What is the difference between AMC and CAMC?add

An AMC (Annual Maintenance Contract) covers scheduled preventive maintenance visits, and repairs or spare parts are charged separately. A CAMC (Comprehensive Annual Maintenance Contract) covers preventive visits, breakdown labor and spare parts, so your yearly cost is fixed.

How much does an AC maintenance contract cost in Riyadh?add

The price depends on the number and type of units, their age and condition, visit frequency, and whether it is an AMC or CAMC. After a free site survey, we give you a written quotation per year, with no hidden charges.

How many visits per year are included?add

Most contracts include 4, 6 or 12 preventive visits per year. Critical sites such as hospitals, server rooms and cold stores usually need monthly visits.

Are spare parts and compressors covered?add

Under a standard AMC, parts are quoted and charged when needed. Under a CAMC, spare parts are included, and compressors and other major parts are covered as agreed in the contract.

Is refrigerant gas refilling included?add

Top-ups found during routine checks are usually included. Full recharges after leak repairs are included in a CAMC and charged separately in a standard AMC. The exact terms are written into your contract.

What happens in an emergency breakdown?add

Call or WhatsApp our contract line. A technician is dispatched with priority according to the response time in your plan. The fault is diagnosed, repaired and recorded in a service report.

Can one contract cover HVAC, plumbing and electrical together?add

Yes. We offer combined MEP maintenance contracts that cover HVAC, electrical, plumbing and firefighting under one agreement and one point of contact.

Can I cancel or upgrade my contract?add

Yes. You can upgrade from AMC to CAMC or add equipment during the year. Cancellation terms and notice periods are written clearly in the contract.

Do you offer AMCs for villas and homes, or only for businesses?add

Both. We offer maintenance contracts for villas, apartments and compounds, as well as offices, shops, restaurants, hospitals and factories.

Is a maintenance contract required for the Civil Defense safety certificate?add

For buildings with fire alarm and firefighting systems, Civil Defense normally requires a valid maintenance contract with an approved company to issue or renew the safety certificate through the Salamah platform. HVAC maintenance contracts are not a legal requirement, but they protect your equipment and budget.

Is an AMC worth it for a villa?add

For most Riyadh villas, yes. Three or four visits a year keep filters, coils and drains clean, catch gas leaks early and lower summer electricity bills. One avoided compressor failure usually pays for the contract.

What is PPM?add

PPM means planned preventive maintenance. It is a fixed schedule of inspections and servicing for each piece of equipment, designed to stop breakdowns before they happen.

How do I compare maintenance contract quotes?add

Compare the asset list, number of visits, what each visit includes, response times, which parts are covered, refrigerant terms, reporting and exclusions. A cheaper quote with fewer visits or no parts cover can cost more over the year.

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